Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Reply Warranty

  • Each ticket that you post to the customer assistance crew will be attended to in up to 1 hour. All standard inquiries shall be resolved straight away. Nevertheless, if the assistance question you have submitted needs assistance from a certified technician, we will address the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Qualified Customer Assistance Service

  • We give you 24 hours a day customer assistance by using a turbo–fast ticketing program built into your Control Panel. You can email us anytime about any of the programs that come pre–configured on your virtual server, including the desired Operating System, the server administration panel and our custom produced Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • A complete and routinely updated articles base is built into our custom–built Control Panel. It offers you quick tips about how to execute all of the general site supervision tasks. The Help area provides comprehensive how to tutorials and step–by–step video guides. You can reach the Help section by clicking the Help or Video buttons in the upper right side of each Control Panel section.