Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • All your help requests will be replied to within maximum sixty minutes after the trouble ticket or e–mail was received. If your case calls for further assistance from a server admin, we will forward the ticket or the e–mail to the person in charge and will leave a comment to let you know that more time will be required for arriving at the optimal solution. If you order our Optional Managed Services package, all of the tasks included there will be performed whenever you like.

  • Top quality support service

  • A Topflight Technical Support Service

  • We’ll be online for you 24/7/365 to respond to any inquiries that you may have pertaining to our Control Panel or any of the apps that we have installed for your convenience on the dedicated web hosting server. In case you also need support handling server management procedures, have a look at our Optional Managed Services package, which includes backup hard drive space, OS updates every week, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Control Panel was preinstalled for each Linux dedicated hosting server. Among its characteristics is a rather convenient integrated knowledgebase that will walk you step by step on all the operations that you can perform. The majority of instructional articles in addition video versions that demonstrate all the actions that you can perform in a highly illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each Control Panel section.