If you've ever had a shared hosting account in the past or you have dealt with any other online service, you probably know from your personal experience that for many things it is better to talk to a live person on the phone than to exchange tickets or email messages. In order to find out more about a particular service before you decide to order it or in case something small-scale has to be made, for instance, it is really much easier and faster to get it done in real time. When you are able to seek the advice of representatives by phone, it's also very likely that you're dealing with a real web hosting provider, not a reseller. The level of support that you will get by phone may differ between different suppliers - from standard issues to professional tech support. Typically most of the suppliers supply pre-sales assistance and 1st level phone support, while more complex technical issues are managed through e-mail and tickets.

Phone Support in Shared Hosting

If you decide to acquire one of our Linux shared hosting, you'll be able to connect with our customer support team over the phone for 14 hrs per day. We will help you select the ideal plan for your websites since we realize that it's better to discuss these issues with a live person. In case you already have an account, we can help you with any sales/billing questions and / or general matters, even with some technical problems which do not involve a lot of time or escalation to a system administrator because it is better to open a support ticket for time-consuming matters and have the correspondence in a single place. We now have telephone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there is always someone to assist you when you have any questions about the semi-dedicated server plans that we offer. Whether you wish to find out more about our plans, you have some billing issue or some general issue, you can call us. Despite the fact that some more complicated problems may need a ticket to give some time to our technical support crew to investigate, we can assist you with quite a lot of technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the United states of America, the UK and Australia, we have local phone lines in these countries as well. If you are in a different country, we also have an international number where you're able to reach us.