If you ever have any inquiries connected to your hosting account or if you experience a problem with your sites, you’ll have to get in touch with the respective web hosting company’s client support team. It may not make any difference how quickly they’ll answer if you have a general inquiry, but a problem like a misapplied software application update, for instance, may lead to your website becoming damaged or invisible on the web. And the longer you wait for the support team to help you out, the longer the website will be out of order. In case you offer goods or services online, any outage will affect your website in an unfavorable way and you can lose existing or prospective customers. A lot of web hosting providers, particularly resellers, reply to support tickets and emails within twenty four hours, but in the electronic era that’s far too long, as clients will rarely go back to a site that isn’t working properly over a prolonged time interval.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting feature a 60-minute reply guarantee, which suggests that irrespective of what enquiry or problem you may have, we will always be there to lend you a hand. As a matter of fact, it seldom takes more than half an hour to get a problem resolved or a question answered, and this is valid for both pre-sales and technical matters. Our client care team reps will be at your service 24/7, even on official holidays and weekends, so you’ll receive instant assistance anytime you need it. We realize just how precious time can be, so by the time we respond to your e-mail or support ticket, we will have investigated the matter and, in case we haven’t worked out a solution, we will give you more information about what you have to do on your end, when the case demands it. With our support service, you can be certain that there will be someone to lend you a helping hand immediately, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our tech support staff reps are available at all times and they’ll answer any support ticket that you open from your web hosting Control Panel within less than 1 hour. The ticket response time is guaranteed no matter if you have a generic enquiry regarding your semi-dedicated server or you confront some difficulty and for most issues you will not have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to assist you, as we’re available 7 days a week to cope with any technical, billing or general issue. If you contact us about anything that is within our capabilities, we will solve it before we get back to you, which means that you won’t have to wait for hours or even days while the problem lasts. In case there is something that you have to do on your end, we will provide you with the required details – what possible solutions to try out, what actions to take, etc.