In case you’ve bought a web hosting package and you have certain queries associated with a concrete feature/function, or if you’ve run into some predicament and you need assistance, you should be able to contact the respective help desk team. All web hosting companies deploy a ticketing system regardless of whether they offer other methods of contacting them along with it or not, since the easiest way to tackle an issue most often is to open a ticket. This model of correspondence renders the responses exchanged by both sides easy to track and enables the help desk support staff members to escalate the issue if, for instance, a sysadmin should become involved. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you have to use at least two separate accounts to touch base with the client care team and to actually administer the hosting space. Incessantly switching between different accounts may sometimes be a drag, not to mention the fact that it requires a very long time for most web hosting providers to process ticket requests.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting feature an integrated ticketing system, which is included in our custom-created Hepsia hosting Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything connected with the web hosting service itself in one and the same location – payments, website files, e-mails, tickets, etc., eliminating the necessity to log in and out of different systems. In the event that you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks without the need to leave your Control Panel. In the meantime, you can select a category and our system will present you with a number of informational articles, which will supply you with additional info and which may help you solve any specific issue before you actually send a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we use is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting, which means that you will not require an additional support platform to touch base with our help desk team – you can do this on the spot as soon as you chance upon an obstacle. Submitting a new ticket requires a few mouse clicks and tracking down an older one is equally easy. Using our intelligent search functionality, you can quickly track down any ticket that you have already posted. You can open a ticket at any particular time since our help desk support team members are at your disposal 24x7x365 and respond in no more than 1 hour, although it seldom takes that much to obtain help. With Hepsia, you’ll have everything in a single location and you can just forget about having to sign in and out of two or more platforms to resolve a simple issue.