Being able to contact your shared hosting supplier if you have any sort of questions or encounter any issues is important and how quickly they'll answer and react is usually essential, in particular when your web site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are also one way to identify actual suppliers from resellers. The latter generally respond only to e-mails or support tickets and you will have to wait for a day or maybe more in order to get a reply. If your trouble requires a few responses, you could end up losing a few days so as to get a simple problem resolved. Using a legitimate and reliable hosting provider, you'll be in a position to get in touch with the support team at any moment and get a prompt response whatever the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

We supply 24/7 billing, customer and tech support for our Linux shared hosting. Even if you aren't our client yet and you have some questions, we can help you in a timely manner and provide you with the necessary information, to give you a choice to make an informed decision when you get your new website hosting account. We're available at any time, including holidays and weekends, and we provide several ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have a couple of phone numbers internationally, therefore you can call the one that is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The regular response time is around 15-20 minutes, which means that you can forget about waiting for a few days to receive assistance for any task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you are able to benefit from our 24/7 technical support services even on official holidays. All your websites will be available all the time and so will we. With numerous contact options, you'll be able to select the most convenient method to contact us and learn more about our services in case you do not have an account yet, or ask for support if you are already one of our customers. You're able to give us a call, have a chat with a live agent, send an e-mail or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with a one-hour reply time warranty, although it hardly ever takes more than 20 mins to receive assistance irrespective of the complexity of the issue. With our customer and technical support services, we will be available for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Web Hosting

If you purchase a virtual private server from our company, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local telephone numbers in the USA, the UK and Australia plus a live chat service. If you are an active customer and you're looking for help with a technical issue which requires more time to analyze or resolve, you'll be able to open a support ticket from your billing account or you can send an e-mail message and we'll take care of the problem and send you a reply within 1 hour. The response time is guaranteed 24/7, which includes holidays and weekends, still for many problems it takes less than 30 mins to receive assistance. Our support service covers the VPS as well as all of the pre-installed software it comes with, so if you need help with third-party applications, you can check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server plans that we supply come with 24/7 support through several methods of communication and with a one-hour max response time guarantee. When you want to find out more about the packages or you have various billing or general questions, you can call one of the local numbers we have around the world or you may use our live chat support and talk with a live agent. For solely tech problems that require some help from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, as all of these channels are more appropriate to monitor a specific problem. The response time for them rarely exceeds 30 mins, so you can forget about having to wait for a full day to receive assistance. Our support service is available for all of the server-related issues, including the pre-installed software. If you need assistance for third-party apps, you can consider acquiring the Managed Services upgrade that we offer with all of the packages.